Privacy Policy

Who we are

Altiora Training provides professional training to individuals, businesses and organisations. In this policy, “we”, “us” and “our” refer to Altiora Training.

Our contact address is 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us by email at info@altioratraining.co.uk or by telephone on +44 777 673 3614.

Personal information we may collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and postal address;
• booking details, selected training, preferred dates and attendance information;
• payment and transaction information;
• organisation, employer or corporate-booking details;
• communications, enquiries, feedback and support requests;
• information needed to issue certificates or maintain training records;
• accessibility, dietary or reasonable-adjustment information you choose to provide;
• technical information such as IP address, browser type, device information and website activity;
• cookie preferences and consent records; and
• any other information you voluntarily provide through forms, bookings or correspondence.

How we use personal information

We may use personal information to:

• respond to enquiries and provide requested information;
• process bookings, payments, transfers, cancellations and refunds;
• deliver training and communicate joining instructions;
• manage attendance, assessments, certification and learner records;
• arrange corporate or group training;
• provide customer support and resolve complaints;
• maintain the security and proper operation of our website;
• analyse website performance and improve our services;
• comply with legal, regulatory, accounting and safeguarding obligations;
• prevent fraud, misuse and security incidents; and
• send marketing communications where permitted.

Our lawful bases for using personal information

We only use personal information where we have a valid legal basis. Depending on the activity, this may include:

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Who we may share information with

We may share relevant information with:

• trainers, assessors, administrators and authorised staff;
• awarding organisations, certification bodies or quality-assurance partners;
• payment processors, banks and transaction providers;
• website hosting, email, booking, analytics, security and IT service providers;
• professional advisers such as accountants, insurers or legal advisers;
• employers or corporate clients where they arranged and paid for the training;
• public authorities, regulators, law-enforcement bodies or courts where required; and
• another organisation involved in a restructuring, sale or transfer of our business.

We require service providers to use information only for authorised purposes and to protect it appropriately.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting, insurance, certification and dispute-resolution requirements.

Exact retention periods may differ depending on the training, qualification, dispute, legal obligation or service provider involved.

How we protect personal information

We use reasonable technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include access controls, secure systems, password protection, software updates, backups, staff confidentiality and restrictions on who may access learner or booking information.

No internet transmission or storage system can be guaranteed to be completely secure. You should use secure passwords and avoid sending sensitive information through insecure channels.

International data transfers

Some service providers may store or process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are used.

These safeguards may include transfers to countries recognised as providing adequate protection or the use of approved contractual protections.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict how information is used;
• receive certain information in a portable format;
• object to processing based on legitimate interests or direct marketing;
• withdraw consent where processing relies on consent; and
• raise a concern with the Information Commissioner’s Office.

These rights are not absolute and may be limited by legal or regulatory requirements. We may need to verify your identity before acting on a request.

Marketing communications

We may send information about training, services or events where you have consented or where another lawful basis permits us to do so.

You can unsubscribe at any time by using the unsubscribe option in a message or by contacting us at info@altioratraining.co.uk.

We may retain a limited suppression record after you opt out so that we can respect your preference.

Cookies and website technologies

Our website may use cookies and similar technologies for essential operation, preferences, analytics, embedded content and other purposes.

For more information, including how to manage your preferences, read our Cookies Policy.

Children and young people

Our services may include training relevant to organisations working with children, but this website is not intended to collect personal information directly from children without appropriate adult involvement.

Where a learner is under 18, we may require information or authorisation from a parent, guardian, school, employer or responsible organisation, depending on the training and legal requirements.

Changes to this policy

We may update this Privacy Policy when our services, systems, legal obligations or data practices change. The latest version will be published on this page with a revised “Last updated” date.